WWW.PUREBOLANDMARKET.CO.ZA RETURNS AND EXCHANGE POLICY
- Circumstances in which Returns and/or Exchanges are allowed
- We permit returns and/or exchanges in the following instances:
- The incorrect product has been delivered to you.
- The product delivered to you is damaged or defective.
- The product has the incorrect size or specifications.
- We permit returns and/or exchanges in the following instances:
- When a Return and/or Exchange needs to be initiated
- Returns and/or exchanges need to be initiated within 1 day of the product having been delivered to you.
- The choices you have upon Returning the Product
- When a product is returned to us you can:
- Have your account credited.
- Have the amount refunded to you.
- Have the product replaced/exchanged.
- When a product is returned to us you can:
- How a Return and/or Exchange is initiated
- All returns and/or exchanges shall be initiated by means of an email sent to info@purebolandmarket.co.za setting out:
- the reason for the return.
- whether you would like the account credited or refunded or replaced/exchanged.
- All returns and/or exchanges shall be initiated by means of an email sent to info@purebolandmarket.co.za setting out:
- Condition of the Product Returned
- In returning the product to us, the following shall apply. The product needs to be:
- Undamaged.
- Unused.
- In the original packaging.
- Packaged and wrapped correctly and safely by you.
- In returning the product to us, the following shall apply. The product needs to be:
- Manner of Return
- We will require you to return the product to our offices at the following address: 6 Porter St, Worcester, 6850
- What will happen once a Product is returned
- Once returned, and subject to a product inspection, your account with us will be credited or refunded or replaced, as per your preference.
- Product Inspection
- Once returned, and prior to accepting such return, we will be permitted to inspect the product.
- Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.
- Excluded Products
- The following product(s) shall be excluded entirely from the above returned policy:
- Fresh produce and other perishable food items
- The following product(s) shall be excluded entirely from the above returned policy: